Ghosts of transport yet to come

I had the privilege this week of presenting at the Parliamentary Advisory Council for Transport Safety's (PACTS) conference on 'Beyond 2010: the challenges ahead'. This was largely centred around the proposed road safety strategy for the future (which I've commented on before) and had a very much 'what are we going to do about it' feel. Interestingly, the opening sessions were largely focused on the environmental aspects of driving and promotion of eco-driving, as opposed to safe driving. I found this surprising given the context, but perhaps represents a shift in emphasis for transport policy. Naturally I was banging the drum for human-centred design and how it can solve all our problems for safe and eco-driving in the future. Simple as that.

One of the most memorable presentations from the day was the last one (probably a recency effect...) from ACPO's Mick Giannasi, talking in part about Gwent Police's recent campaign on texting and driving. The 'Cow' video has made it around the world already and has had some ten million hits apparently, even though it was only supposed to be a local thing and was done on a budget of about £10k. (Excerpts are on YouTube - link above - though you have to log in as it's deemed to be graphic material.) This is just amazing impact from both road safety and public engagement perspectives. Mick also showed evidence of how it's already working locally, with its first screening at an event for young drivers in South Wales - cameras were trained on the crowd to record reactions, and interviews afterwards showed the effect it had on those present. It really is hard-hitting.

After the PACTS conference I went straight to Imperial College for the Lloyd's Register Educational Trust's Annual Lecture in Transport Risk Management. Gretchen Burrett, Director of Safety at National Air Traffic Services (NATS), talked about human factors in aviation and air traffic control. She gave a really splendid exposition of the benefits of human factors in safety-critical systems. One of the stand-out points for me was how they're actually recording positive changes in behaviour as markers of effectiveness for HF in the cost-benefit analysis - that's as opposed to just monitoring reductions in errors or accidents. I was really impressed with this approach - I've long thought that one of our biggest barriers in uptake of HF is persuading people of the benefits. Since nobody notices the absence of accidents, people like Gretchen are otherwise the unsung heroes of safety. Measuring positive changes that people will actually notice is a great way for HF to hammer home its message.

Human factors is back in business!

I’ve been getting a bit more into this blogging lark, realising that it’s more about participation in the ‘blogosphere’ than just standing on a soapbox. Preaching to the converted for anyone reading this, I’m sure, but setting the context for this week’s post.

The fact that we’ve had a couple of major air accidents in recent weeks has resulted in the usual rash of media stories (and now bloggers) commenting on whether the skies are safe any more. What's good about these is they get people thinking about the human factors involved - for good or ill.

This commentary on FastCompany (with thanks to Ferg for flagging this one up) is trying to say the right things, but for me they’re just not getting their teeth into the human factors at the heart of the issue. And, according to the pilot who comments on the post, it’s ill-informed.

Anyone interested in aviation human factors please have a look at the post and see what you think. I for one couldn’t help but join in and have my tuppence worth.

On a more promising tack, this Reuters article picks up on the Air France and Yemeni airliner crashes, seemingly for no other reason that they were within weeks of each other. And both involved Airbuses, but that’s a different story.

Encouragingly, this one does report better on the human factors issues, alluding to mental models and human-machine cooperation. Whilst I wholeheartedly support the promotion of HF on the safety agenda, I do find it difficult to see the link between the facts and the story here, though. As far as I gather, the Air France crash is still a mystery (and looks set to remain one, which befuddles me in these modern times), and I’m not sure we know what happened in the Indian Ocean yet either.

But what really hit me about this particular article was the quote from the President of the Flight Safety Foundation, who says, “We’re back in the human factors business”. As I teach my students that aviation led the way in a lot of human factors, I wonder when they were ever out of the HF business?